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Refund Policy

Overview

At Coursevox, we strive to ensure that our users have a satisfying and productive learning experience. However, we understand that there may be occasions when you need to request a refund. Please read our refund policy carefully.

Eligibility for Refunds

Refund requests will be considered under the following circumstances:

Course Not As Described: If the course content significantly deviates from the description provided on Coursevox.

Technical Issues: If you encounter technical issues that prevent you from accessing the course content, and our support team is unable to resolve the issue.

Duplicate Purchase: If you accidentally purchase the same course multiple times.

Non-Refundable Circumstances

Refunds will not be granted for the following:

Change of Mind: If you simply change your mind about taking a course.

Completed Courses: If you have completed more than 20% of the course.

Discounted Courses: Courses purchased during promotional periods or using discount codes may not be eligible for refunds unless specified otherwise.

Refund Request Process

To request a refund, please follow these steps:

Contact Support: Email our support team at info@coursevox.com with your order number, the course name, and the reason for the refund request.

Review Period: Our team will review your request within 5 business days.

Refund Decision: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Additional Information

Partial Refunds: In certain situations, partial refunds may be granted at our discretion.

Third-Party Payment Processors: If you made your purchase through a third-party payment processor, their refund policies might apply.

Changes to this Policy

Coursevox reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page with the effective date.

Effective Date: 01/06/2024

If you have any questions about our refund policy, please contact our support team at info@coursevox.com.

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